DOMINION COFFEE ROASTERS
TERMS AND CONDITIONS OF SUPPLY
1. INTRODUCTION
Application of these Terms and Conditions The Customer agrees that prior to placing an order with the Supplier the Customer has read and agreed to these Terms and Conditions as set out hereunder and the Supplier’s Espresso Equipment Contract Terms and Conditions where applicable. For the purposes of this agreement, the “Supplier” is 334 Flinders Street Pty Ltd ATA Dominion Coffee Roasters ABN: 85 636 733 938 and its successors and assigns, or any person acting on behalf of and with the authority of the Supplier; “the Customer” is you the applicant named on the credit account with the Supplier, or where no account exists then the business ordering and receiving goods and services from the Supplier and identified as the Customer on the Supplier’s accepted quote or contract and includes any person acting on behalf of and with the authority of the Customer; “Contract” means any signed agreement between the Supplier and the Customer including but not limited to the Espresso Equipment Loan Contract; “Goods” mean all goods sold, hired, leased, rented, bailed, consigned or otherwise made available to the Customer including but not limited to Espresso Equipment, Consumables and Merchandise as defined herein; “Espresso Equipment” means multi head commercial espresso machines and coffee grinders; “Consumables” mean coffee, sugar and associated consumable products; and “Merchandise” means the Supplier’s branded products.
2. WHOLESALE CUSTOMERS
TO BE A WHOLESALE CUSTOMER and access WHOLESALE PRICING YOU AGREE TO:
1. Exclusively use Dominion Coffee and ALL our Coffee Related Products e.g. Cups & Lids - Accompaniments, Choc Chai and Syrups etc, all of which are discounted for our WHOLESALE CUSTOMERS.
2. The Minimum Order Quantity for Wholesale Pricing is 15kg x 1kg (This can be a mixed BOX of Coffee's)
3. If you use our Technician Danny, to service your machinery, you will receive discounted Servicing & Parts.
4. When using DOMINION COFFEE and all COFFEE RELATED PRODUCTS & SERVICES, you receive 10 Barista Training Spots per year for your STAFF, HERE AT DOMINION, at no charge. * Contact us to arrange this.
2. WHOLESALE ORDERS
1. The Minimum Order Quantity for WHOLESALE pricing, is 15kg. This can be a mixed box of 15kg and you must use all Dominion Coffee Realted items e.g, Hot and Cold Cups, & Accompaniments.
2. When placing your WHOLESALE ORDER, please add any instructions in the text box provided.
You will receive a Confirmation email when the order is placed.
3. When we have picked and packed your Order, you will receive another email notification.
4. If an item is not available for a Wholesale Order, the Supplier will telephone on the phone number supplied, and if contact is unsuccessful, the Supplier will email the Customer.
Accuracy of Billing and Account Information
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.If contact cannot be made with the Customer, the order will be held until the Customer has made contact.
The Suppliers' Tax Invoice will be sent to the Customer via email, and the Supplier is not responsible for email bounce backs.
The Customer will contact the Supplier to report any errors or omissions, no later than 2 days after taking receipt of the goods.
Delivery shall be made to the Customer’s nominated address. The Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
Delivery to a third party nominated by the Customer is deemed to be delivery to the Customer for the purpose of this agreement.
The failure of the Supplier to deliver shall not entitle either party to treat this agreement as repudiated and the Supplier shall not be liable for any loss or damage whatsoever due to the failure to deliver the Goods promptly.
3.0. WHOLESALE FREIGHT
3.1. FREIGHT is calculated after the Customers Order is packed.
Dominion Coffee Roasters DO NOT add any FEE or SURCHARGE to the Customers Freight Cost.
3.2 CHARGES Freight Charges are payable by the Customer unless otherwise stated by the Supplier in writing.
3.3. Shipping charges do not include - Fuel Levy’s charged by the Freight Carrier, re-delivery costs, tailgate fees, or waiting charges and any additional charges incurred will be invoiced to the Customer by the Supplier.
3.4. If an order is being drop shipped to the Customer i.e. Machinery, a minimum fee of $10.00 plus GST will be applied.
4.0. WHOLESALE FREE FREIGHT
The Supplier will pay the Customers freight when:
The Order is a minimum of 15kg and, the Customer is located in Townsville Queensland in the Post Codes between 4810 - 4820, unless otherwise agreed to by the Supplier.
5.0 PAYMENT
5.1. ACCOUNT HOLDERS
5.2. Unless otherwise advised, payment is strictly seven (7) days from date of invoice, without deduction.
5.3. The Supplier reserves the right to alter the time for payment at its discretion with notice to the Customer.
5.4. The Supplier accepts the following Payment methods at Checkout:
Bank Deposit
Debit Card
Credit Cards (plus any associated fees) see 6.1
PayPal
Account - By Application
6.0. CREDIT CARD PAYMENTS
The Supplier accepts Account Payments made using MasterCard and Visa and we do not charge a surcharge fee, unless; the Customer uses AMEX to pay, which WILL incur a 3% surcharge on the total invoice cost.
6.1. PAYMENT DEFAULT
Should the Wholesale Customer’s account exceed the Supplier’s agreed payment terms, the Supplier will:
1. Place the Customer’s account on restrictive trading (C.O.D) terms; or
2. Cancel or suspend any further delivery to the Customer.
7.0 QUOTES
7.1 SPARE PARTS & SERVICING
The Supplier will give the Customer a quote, valid for thirty (30) days, specifying the Goods and services required to fulfill the Customer’s requirements and an estimate of the Supplier’s fee including Goods and Services Tax (GST).
7.2 ACCEPTANCE OF THE QUOTE
The Customer shall accept the quote by signing and returning a true copy of the quote with a purchase order number, if applicable.
7.3 SUPPLIER MAY REVISE QUOTE
The Supplier may amend an unsigned quote after a period of thirty (30) days to take into account any rise or fall in the cost of providing the Goods and/or services. The Supplier shall notify the Customer of such amendment as soon as practicable thereafter. The Supplier will not be obliged to process the Customer’s order until such time as the Customer agrees to the amendment of the quote.
8. VARIATIONS
The Customer shall indemnify the Supplier from any additional cost incurred by the Supplier should the Customer increase the number of goods specified in the Supplier’s quote and/or Contract.
9. CANCELLATION
The Customer shall reimburse the Supplier for any costs, expenses or losses incurred by the Supplier should the Customer cancel an accepted quote or order. All cancellations must be in writing quoting purchase order numbers (if applicable).
10. BRAND PROTECTION
To ensure the best possible consistency in the final product (‘in the cup’), certain techniques will be recommended by the Supplier from time-to-time utilising specific Espresso Equipment and Consumables.
11. TRADEMARKS
The Customer agrees that the Supplier’s logo, company font and phrases are trademarks licensed by the Supplier and may not be reproduced in any form whatsoever without the express written consent of the Supplier.
12. CONFIDENTIALITY
The Customer agrees to keep confidential and not disclose the Supplier’s commercially sensitive information, such as recipes, pricing structure and any systems and procedures to any person or organisation without the Supplier’s written permission.
13. DELIVERY
Delivery shall be made to the Customer’s nominated address. The Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. Delivery to a third party nominated by the Customer is deemed to be delivery to the Customer for the purpose of this agreement. The failure of the Supplier to deliver shall not entitle either party to treat this agreement as repudiated and the Supplier shall not be liable for any loss or damage whatsoever due to the failure to deliver the Goods promptly.
14. RISK
The risk in the Goods shall pass to the Customer upon delivery to the Customer or its agent or to a third party nominated by the Customer.
15. DAMAGES
The Customer must pay to the Supplier any costs, expenses or losses incurred by the Supplier as a result of the Customer’s failure to pay to the Supplier all sums outstanding as owed by the Customer to the Supplier including without limiting the generality of the forgoing any debt collection and legal costs incurred in enforcing payment on a solicitor and own client basis.
16. RETENTION OF TITLE
16.1 TITLE
Title in any Goods shall remain with the Supplier regardless of whether the Goods are on-sold by the Customer until the Customer has paid and discharged any and all monies owing pursuant to any invoice issued by the Supplier for the Goods, including all applicable GST and other taxes, levies and duties. Any payment made by or on behalf of the Customer which is later avoided by the application of any Statutory Provisions shall be deemed not to discharge the Supplier’s title in the Goods nor the Customer’s indebtedness to the Supplier and, in such an event, the parties are to be restored to the rights which each respectively would have had if the payment had not been made.
16.2 Bailment
The Customer acknowledges that it is in possession of the Goods solely as Bailee until payment of all invoices for the Goods is made pursuant to clause 11 and until that time:
1. the Customer is not entitled to sell the Goods unless in the normal course of business;
2. the Customer must not encumber or otherwise charge the Goods; and
3. the Customer shall be fully responsible for any loss or damage to the Goods whatsoever and howsoever caused, following delivery of the Goods.
16.3 REPOSSESION.
The Customer hereby irrevocably grants to the Supplier the right, at its sole discretion, to remove or repossess any Goods from the Customer and sell or dispose of them, and the Supplier shall not be liable to the Customer or any person claiming through the Customer and the Supplier shall be entitled to retain the proceeds of any Goods sold and apply the same towards the Customer’s indebtedness to the Supplier. If the Customer commits an act of bankruptcy, enters into any form of administration or liquidation, makes any composition or arrangement with its creditors, ceases to carry on business or breaches any fundamental clause of this agreement, then the Supplier may, without prejudice to any other remedies it may have, repossess the Goods delivered to the Customer which has not been paid in accordance with these Terms and Conditions and commence proceedings to recover the balance of any monies owing the Supplier by the Customer.
17. PERSONAL PROPERTY SECURITIES ACT (“PPSA”)
17.1 In this clause, the following words have the respective meanings given to them in the PPSA: Financing Statement, Financing Change Statement, Proceeds, Register, Security Agreement, Security Interest and Verification Statement.
17.2 The Customer acknowledges and agrees:
that the Loan Contract Terms and Conditions and the General Terms and Conditions of Supply (“these Terms and Conditions”) constitute a Security Agreement that creates a Security Interest in all Goods (and Proceeds):
(i) previously supplied by the Supplier to the Customer;
(ii) to be supplied in the future by the Supplier to the Customer;
1. that the Security Interest created by these Terms and Conditions is a continuing Security Interest in all Goods (supplied now or in the future by the Supplier to the Customer) and Proceeds, which will operate (despite any intervening payment or settlement of account) until the Supplier has signed a release;
2. to waive its rights under section 157 of the PPSA and the following subsections of section 115 of the PPSA which will not apply to the Security Agreement created by these Terms and Conditions:
95, 117, 118, 121(4), 130, 132(4), 135 and 143.
17.3 THE CUSTOMER UNDERTAKES TO
1. keep all Goods free of any charge, lien or Security Interest except as created under these Terms and Conditions and not otherwise deal with the Goods in a way that may prejudice any rights of the Supplier under these Terms and Conditions or the PPSA;
2. Sign any further documents and provide any further information (which must be complete, accurate and up to date in all respects) that the Supplier may require to:
(i) register a Financing Statement or Financing Change Statement in relation to a Security Interest on the Register;
(ii) register any other document required to be registered by the PPSA; or
(iii) correct a defect in a statement referred to in clause 13.2(b) (i) or 13.3(b) (ii);
1. indemnify, and upon demand, reimburse the Supplier for all fees (including actual legal fees on a solicitor/own client basis),costs, disbursements, and expenses in:
(i) registering and maintaining a Financing Statement or Financing Change Statement on the Register or releasing any Goods charged thereby;
(ii) enforcing or attempting to enforce the Security Interest created by these Terms and Conditions.; and
1. not register, or allow to be registered, a Financing Statement or a Financing Change Statement in respect of the Goods or Proceeds in favour of a third party, without the prior written consent of the Supplier.
18. CLAIMS, DEFECTS AND/OR RETURN OF CONSUMABLES
18.1 The Customer shall inspect the Consumables on delivery and shall within forty-eight (48) hours of delivery notify the Supplier of any alleged shortage in quantity, damage or failure to comply with the description. The Customer shall afford the Supplier an opportunity to inspect the Consumables within a reasonable time following delivery if the Customer believes any Consumables are defective in any way. Should the Customer fail to comply with these provisions the Consumables shall be conclusively presumed to be in accordance with these Terms and Conditions and free from any damage.
18.2 Claims relating to the Supplier’s invoices must be actioned within five (5) business days.
19. SECURITY AND CHARGE
The Customer hereby charges all property, both equitable and legal, present or future of the Customer in respect of any monies that may be owing by the Customer to the Supplier under these Terms and Conditions or otherwise and hereby authorises the Supplier or its solicitors to execute any consent form as its attorney for the purpose of registering a caveat over any real property owned by the Customer at any time or to register this charge over assets of the Customer with the Australian Securities and Investments Commission.
20. PRIVACY
20.1 The Customer hereby authorises the Supplier to collect, retain, record, use and disclose consumer and/or commercial information about the Customer, in accordance with the Privacy Act 1988 and the Privacy Principles outlined in the Privacy Amendment Act 2012, to persons and/or legal entities who are a solicitor or any other professional consultant engaged by the Supplier, a debt collector, credit reporting body and/or any other individual or organisation which maintains credit references and/or default listings.
20.2 Subject to the Privacy Principles outlined in the Privacy Amendment Act 2012, the Customer further authorises the Supplier to collect, retain, record, use and disclose personal information about the Customer for the marketing of the Goods provided by the Supplier.
21. LIABILITY
21.1 Non-Excludable Rights The parties acknowledge that, under the Australian Consumer Law Schedule of the Competition and Consumer Act 2010 (C/wth) certain conditions and warranties may be implied in these Terms and Conditions and there are rights and remedies conferred on the Customer in relation to the provision of goods and services which cannot be excluded, restricted or modified by the agreement. (Non-Excludable Rights).
21.2 Disclaimer of Liability The Supplier disclaims all conditions and warranties expressed or implied, and all rights and remedies conferred on the Customer, by statute, the common law, equity, trade, custom or usage or otherwise and all those conditions and warranties and all those rights and remedies are excluded other than any Non-Excludable Rights. To the extent permitted by law, the liability of the Supplier for a breach of a Non-Excludable Right is limited, at the Supplier’s option, to the supplying of the Goods again or paying the cost of having the Goods supplied again.
21.3 Indirect Losses Notwithstanding any other provision of these Terms and Conditions, the Supplier is in no circumstances (whatever the cause) liable in contract, tort including without limitation, negligence or breach of statutory duty or otherwise to compensate the Customer for:
1. any increased costs or expenses;
2. any loss of profit, revenue, business, contracts or anticipated savings;
3. any loss or expense resulting from a claim by a third party; or any special, indirect or consequential loss or damage of any nature whatsoever caused by the Supplier’s failure to deliver or delay in delivering the Goods.
21.4 FORCE MAJEURE
The Supplier will have no liability to the Customer in relation to any loss, damage or expense caused by the Supplier’s failure to deliver the Goods as a result of fire, flood, earthquake, riot, civil disturbance, theft, strike, lockout, breakdown, war, the inability of the Supplier’s normal suppliers to supply necessary product or any other matter beyond the Supplier’s control.
22. CUSTOMER DISCLOSURE
22.1 Changes to the Customer’s Business The Customer agrees to inform the Supplier in writing within four (4) days of any material change in its business details (including, but not limited to, it’s trading name, business address or business practices.
22.2 Sale or Termination of Customer’s Business It is agreed that any impending sale or termination of the Customer’s business will be advised to the Supplier with four (4) weeks’ notice.
22.3 Arbitration & mediation Any dispute or difference between the Customer and the Supplier may be notified by a party to the other party and the parties shall firstly meet to negotiate, in good faith, resolution of the dispute and secondly, if negotiation fails to achieve a resolution of the dispute within five (5) working days of the notification of the dispute, attend mediation, administered in accordance with procedures as set out by the Institute of Arbitrators and Mediators Australia, provided that this provision shall not prevent the Supplier from instituting legal action at any time to recover monies owing by the Customer to the Supplier.
23. GENERAL MATTERS
23.1 Non-Waiver Failure by the Supplier to enforce or delay in enforcing any right or provision of these Terms and Conditions will not constitute a waiver of such right or provision unless acknowledged by the Supplier in writing.
23.2 Severability Any provision in these Terms and Conditions which is invalid or unenforceable in any jurisdiction must be read down for the purposes of that jurisdiction, if possible, so as to be valid and enforceable. If that provision cannot be read down then it is capable of being severed to the extent of the invalidity or unenforceability without affecting the remaining provisions of these Terms and Conditions or affecting the validity or enforceability of that provision in any other jurisdiction.
23.3 Amendments to these Terms and Conditions The Supplier reserves the right to vary these Terms and Conditions at any time with notice in writing to the Customer. Any subsequent order for Goods will represent the Customer’s agreement to these Terms and Conditions as amended.
24.4 Governing Law and Jurisdiction These Terms and Conditions are governed by the laws of the State of Queensland and all disputes arising between the Supplier and the Customer will be submitted to the Brisbane Registry of any such court as is competent to hear the matter.
WEBSITE USE TERMS & CONDITIONS
TO BE READ IN CONJUCTION WITH "SUPPLY" TERMS & CONDITIONS ABOVE
1. INTRODUCTION
Application of these Terms and Conditions
The Customer agrees that prior to placing an order with the Supplier the Customer has read and agreed to these Terms and Conditions as set out hereunder AND ABOVE, WHERE APPLICABLE For the purposes of this agreement, the “Supplier” is 334 Flinders Street Pty Ltd ATA Dominion Coffee Roasters ABN: 85 636 733 938 and its successors and assigns, or any person acting on behalf of and with the authority of the Supplier; and “The Customer” is anyone purchasing from the Supplier. “Goods” mean all goods sold, hired, leased, rented, bailed, consigned or otherwise made available to the Customer including but not limited to Espresso Equipment, Consumables and Merchandise as defined herein; “Espresso Equipment” means multi head commercial espresso machines and coffee grinders; “Consumables” mean coffee, sugar and associated consumable products; and “Merchandise” means the Supplier’s branded products.
2.1. TERMS
By accessing this website, you are agreeing to be bound by this website Terms and Conditions of Use, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
2.2. USE LICENSE
Permission is granted to temporarily download one copy of the materials (information or software) on Dominion Coffee Roasters website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:
Modify or copy the materials.
Use the materials for any commercial purpose or for any public display (commercial or non-commercial)
Attempt to decompile or reverse engineer any software contained on Dominion Coffee Roasters website.
Remove any copyright or other proprietary notations from the materials; or
Transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Dominion Coffee Roasters at any time.
Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
2.3. Disclaimer
The materials on Dominion Coffee Roasters website are provided "as is". Dominion Coffee Roasters makes no warranties, express or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Dominion Coffee Roasters does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.
2.4. Limitations
In no event shall Dominion Coffee Roasters or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption), arising out of the use or inability to use the materials on Dominion Coffee Roasters internet site, even if Dominion Coffee Roasters or an authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
2.5. Revisions and Errata
The materials appearing on Dominion Coffee Roasters website could include technical, typographical, or photographic errors. Dominion Coffee Roasters does not warrant that any of the materials on its website are accurate, complete, or current. Dominion Coffee Roasters may change the materials on its website at any time without notice. Dominion Coffee Roasters does not, however, make any commitment to update the materials.
2.6. Links
Dominion Coffee Roasters has not reviewed all sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Dominion Coffee Roasters of the site. Use of any such linked website is at the user's own risk.
2.7. Site Terms of Use Modifications
Dominion Coffee Roasters may revise these terms of use for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
2.8. Governing Law
Any claim relating to Dominion Coffee Roasters website shall be governed by the laws of the State of Queensland without regard to its conflict of law provisions. General Terms and Conditions are applicable to Use of a Website.
2.9. Definitions
Items that contain the term 'For professional Use' indicate that the item should not be sold for domestic or retail use.
3.0. SHIPPING, RETURNS, REPAIRS & WARRANTY
Shipping charges do not include - (Fuel Levy’s charged by the Freight Carrier) Re-delivery costs, tailgate fees, or waiting charges.
Any additional charges incurred will be invoiced to the Customer by the Supplier.
Dominion Coffee Roasters DO NOT add any FEES or CHARGES to the Customers Freight Cost.
3.1. PAYMENT
Payment is accepted by Credit Card or Direct Deposit. Wholesale Customer Accounts are available upon application and will be made available to approved customers.
All prices are in AUD.
3.2. DAMAGES AND RETURNS
Customers must notify Dominion Coffee Roasters of any damages, returns, or discrepancies within Five business days of the delivery of the order. Claims made outside of this timeframe will not be accepted.
Returned stock outside of these five days will be subject to administrative charges.
* Incorrectly ordered or unwanted items will need to be shipped back to our warehouse at the expense of the customer and will incur a restocking fee depending on the item.
* Returned goods need to be in excellent, sellable condition.
* All pricing is subject to change without notice.
* Special order items, customised goods, seconds, sale, and clearance items are not able to be returned.
* Goods must be returned within 14 days of notifying the Suppler cancelled.
* Any goods received after this time may be denied.
* Missing shipments must be reported to us within 14 days of the shipping date so we can lodge an investigation with the freight company. Claims after this time cannot be processed.
4.0 WARRANTY
Some items carry a manufacturer's warranty.
All warranties extend to the Customer who purchased the product, not to the Supplier.
All warranties do not cover recommended maintenance (or what is considered normal wear and tear) as per the product manual/user guide.
The warranty does not cover any issues caused due to the impact of water quality.
If you have a product issue in or out of warranty or a technical question, please complete the form CONTACT and we will come back to you within 1 working day.
5.0 PROOF OF PURCHASE
For warranty claims, the Customer must provide the supplier with Proof of Purchase. Proof of Purchase must clearly show the purchased item, the Supplier, and the date of purchase. Warranty may not be valid if purchased from an unauthorised reseller.
6.0 WARRANTY REPAIRS & SERVICING
For repairs under warranty, the cost of shipping is not included. The cost of shipping the goods to the authorised repair agent may be paid by the reseller/end user.
The cost of labour for repairs may not be included in some MANUFACTURERS Warranty terms
The customer is liable for all costs associated with servicing equipment that is out of warranty and the Customer agrees that these costs will include postage, labour, and parts.
Prior to any repairs being carried out, the customer will be advised of final service costs. Servicing will not be finalised until these service costs have been approved by the customer. If any additional issues arise during testing, the customer will be advised of any amended costs. Servicing will not proceed until this amended service cost has been approved by the customer.
For all repairs, please allow up to 14 business days for completion.
A product will be deemed repaired/serviced, once it is operating within a manufacturing tolerance. Dominion Coffee Roasters shall not be responsible for any damages incurred or goods lost during transport to and from our warehouse. This includes all returns, repairs, and servicing, whether under warranty or out of warranty.
We are here to HELP & deliver you the BEST SERVICE we can - SO PLEASE FEEL FREE TO CALL us anytime 0417 636 629
PRIVACY POLICY - DOMINION COFFEE ROASTERS
Introduction
Dominion Coffee Roasters Pty Ltd ABN 83 633 733 893 of 293-295 Ingham Road Garbutt Qld 4814 (“Dominion”, “we”, “us”, “our”) acknowledges and respects the privacy of individuals.
This privacy policy explains how we collect, use, disclose, retain, and manage your personal information in the course of our business dealings.
You are not required to provide your personal information to us, however, if you don’t, we may not be able to interact with you or it may limit our ability to engage with you and provide you access to our services.
We reserve the right to make changes to this Privacy Policy from time to time. Please revisit this page regularly to stay informed of any updates. Your continued engagement with Dominion Coffee Roasters, including your use of our Platforms (“Website”, “Ordering App”, “Loyalty Program”) constitutes your acceptance of the revised Privacy Policy.
If you do not agree with our Privacy Policy, please do not provide us with your personal information or interact with our Platforms.
Collection of your personal information
The service requested by you will determine what personal information we may collect. Generally, the kinds of personal information that Dominion Coffee Roasters collects include:
Contact and identification details (e.g., name, addresses, email address and phone number);
Gender and date of birth.
Financial information (e.g., credit card details);
And other information relevant in the circumstances
We collect personal information when you:
Visit our Platforms.
Interact with our advertisements.
Register to receive marketing communications.
Interact with or follow our social media pages or profiles.
Enter into a competition or promotion; participate in a survey or other market research activities.
Request information from us or submit any feedback or query.
Submit job applications or other forms; and otherwise provide us with personal information in person or via telephone, email, post or other means.
In most cases, we collect personal information directly from you. There may be occasions when we collect your personal information from other sources. Generally, we will only collect your personal information from other sources if it is unreasonable or impracticable to collect personal information from you, or if those sources are authorised to do so.
Use of your personal information
We use your personal information for the same purpose we collect it for.
This may include disclosing your personal information to:
Our related entities to facilitate our and their internal business processes.
State regulators only if there is a complaint made and we are required to do so legally.
Our contractors and suppliers, including IT contractors and database designers.
Any other third parties engaged to perform functions or activities on our behalf, including direct marketing; and.
Any other third parties engaged to perform administrative or other services.
Disclosure overseas
We do not disclose personal information overseas.
Direct Marketing
In the event you do not wish to receive marketing communications, you can opt-out by contacting us via the contact details set out below or through any opt-out mechanism contained in a marketing communication to you.
Sensitive Information
It is not our general practice to collect sensitive information (as defined under the Privacy Act) unless you have consented, or the collection is required under law or for purpose of defending or taking legal action.
Quality and Security
We may store personal information on internal computer databases, local hard drives and/or in hard copy at our offices, and we employ reasonable commercial physical and electronic security measures to protect any records that we hold which contain your personal information. We may also engage third party service providers to assist in storing and processing certain types of personal information for us. We take responsible steps to ensure the security and accuracy of personal information we hold, and to protect your personal information from misuse and loss, unauthorised access, interference, modification or disclosure, in accordance with the requirements of the Pricy Act.
While we take reasonable steps to protect your personal information, when you supply information over the internet you understand that we cannot provide a guarantee that your personal information will not be accessed by unauthorised third parties.
Cookies
A Cookie is a piece of information that our web server may send to your machine when you visit one of our websites. The Cookie is stored on your machine but does not identify you. A Cookie helps us to recognise you when you re-visit our websites and to coordinate your access to different pages on our websites. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored.
Links to other sites
We may provide links to other websites or platforms. If you use these links, you will leave our website and we are not responsible for any of these websites or platforms, or their usage of your personal information. We recommend that you check the privacy policies on those individual websites.
Access, and Correction
You also have the right to access and seek correction of the personal information we hold about you. You can do so by contacting us. You may need to provide proof of identity before we can grant access or make a requested change. In general, we will allow access to the personal information we hold about you, however, we may deny you access if we reasonably believe that providing access would pose a serious threat to the life or health of any individual, providing access would have an unreasonable impact on the privacy of other individuals, or it is otherwise appropriate for us to deny access in accordance with the Act. If we agree with your request, we will make any changes requested. If we don’t agree to make changes, we will provide you with the reasons for our decision.
Concerns or Complaints
If you have a concern or complaint in relation to our handling of your personal information or believe that we have breached the Act or any other applicable privacy laws or codes, you can contact us. We will investigate your concerns and will respond to you in writing as soon as possible (usually within 14 working days).
Further information about your privacy rights can be found at the website of the Office of the Australian Information Commissioner (http://www.oaic.gov.au).
Contact Details
Dominion Coffee Roasters can be contacted at: richelle@coffeedominion.com.au Ph 0417 636 629