Shipping & Returns

1. SHIPPING

Our goal is to despatch all orders the following working day (Monday to Friday), though dispatch may occur 2 to 4 days from order, dependent upon stocks and roasting schedules.
We do endeavour to provide you with the freshest beans at all times.
Local deliveries within the Townsville area will arrive within 2 days, other orders Australia wide within 7 business days.

2. SHIPPING COST

Shipping is calculated at checkout and applied to your order automatically.
These costs and terms relate to Australian purchases only.

3. RETURNS, REFUNDS & EXCHANGES

The following Returns, Refunds and Exchange policy applies only to orders delivered within Australia. Should there be any dissatisfaction with any product purchased via the Coffee Dominion website, please contact roaster@coffeedominion.com.au and we will be happy to organise an exchange or refund for you.

4. REFUND & EXCHANGE CONDITIONS

All products must be returned in a saleable condition as soon as possible following purchase. Coffee Dominion does not allow any returns on coffee purchased unless there is a quality issue with the coffee. Appropriate packaging must be used to ensure that no in-transit damage occurs. All returns will be inspected for authenticity prior to processing for refund or exchange. The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes. Returned product postage will be at the discretion of the business.

5. REPAIRS & WARRANTIES

All other items are covered by manufacturer’s warranty so if a product is faulty please contact us immediately so as to authorise a repair or replacement.

6. DELIVERY OF GOODS

Our orders are delivered via the most efficient carriers for your region. Our major delivery partners include Australia Post, Fastway and TNT. Whilst we make every effort to track these items with our delivery partners, Coffee Dominion accepts no responsibility for any loss of, damage to, late delivery or non-delivery of goods once they have been dispatched from our warehouse.

shippingWe ship with Fastway and Australia Post. Shipping cost will be calculated at checkout and can be reviewed before purchase. We endeavour to despatch all orders by the next business day.

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Find Us

City Espresso Bar:
Cnr Ogden and Stokes Street
Townsville City
QLD 4810

Roastery & Course Centre:
293 Ingham Road
Garbutt
QLD 4814

Opening Hours

Monday - Friday
6am - 3pm

Saturday & Sunday
7am - 1pm